Giving feedback, whether positive or negative, can be very difficult and cause us stress. In this interactive course, participants will learn how to deliver feedback in a way that allows individuals the opportunity to change their problem behavior.
Course Objectives
Participants attending this workshop will have the opportunity to:
Engage in the 2 kinds of conversations that build and support positive relationships;
Have the 2 types of specific conversations that result in a behavior change while still maintaining the relationship with the employee;
Understand the consequences of not being proactive in having these conversations;
Adjust conversations when speaking to the direct blunt employee, as well as the indirect sensitive employee (adding art to the science);
Understand the role of defensiveness and respond well to defensive energy;
Examine the interaction of ongoing feedback and performance evaluations;
Give feedback to reinforce positive behaviours;
Understand the impact of your tone and body language (meta talk);
Describe problematic behaviour without judgement or evaluation;
Understand better their personal reactions to receiving feedback;
Develop an increased ability to screen and assess difficult situations to determine the best way to make an approach when a difficult conversation is required.
Mediation Services
302-1200 Portage Avenue
302-1200 Portage Avenue
Winnipeg, MB
