It takes time, effort and money to develop a strong sales and marketing plan. All of that is lost if a new customer walks into your business and then leaves, vowing never to return because of poor service. When a customer is unhappy, you’ve lost more than a second, third or fourth sale. Chances are that customer will share their negative experience with others, and your sales and marketing message will fall on deaf ears. A strong customer service strategy isn’t as sexy or flashy as a great marketing strategy, but it can reduce your customer acquisition costs. Discover the four key areas required to develop a strong customer service strategy and what customers really want from your business.
Instructor: Laurie Barkman, Servicedge Training & Consulting
Click Event Location Map on right sidebar.
The Winnipeg Chamber of Commerce
(2nd floor Conference Centre) 259 Portage Ave.